PRIVACY POLICY FOR MENTRA FZ-LLC
Effective date: 1st May 2024
1. Introduction
Welcome to Mentra! We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Federal Decree Law No. 45 of 2021 and any other applicable privacy law.
By using our services, you agree to the practices described in this policy.
2. Information Collection
We collect personal information at specific points during your interaction with our platform:
- During Registration: When you create an account, we collect your name, email, and location.
- While Using Our Services: As you use our services, we track your activities and preferences to improve your experience and offer personalized features.
Examples:
- When you register, we ask for your contact details to create your user profile.
- When you make a purchase, we collect transaction details to process payments and comply with legal requirements.
3. Information We Collect and How We Use It
We collect and use your information to enhance your experience and ensure the smooth operation of our services:
- Visitor Data: Includes your activity on our site like pages visited, which helps us tailor and improve your experience.
- Onboarding Data: Information you provide when signing up that helps us connect you to suitable therapy services.
- Account Data: Data related to your account setup and use, essential for managing your interactions on our platform.
- User ID: A unique identifier for each user that aids in service delivery and personalization.
- Transaction Data: Records of transactions, which are necessary for managing and providing our services effectively.
- Member Engagement and Therapy Data: Information on your engagement with the platform and feedback on therapy services, which helps us enhance service quality.
4. Use of Information
We use your information to enhance your experience and deliver personalized services. Here’s how:
- Personalized Counseling Support: Tailoring sessions based on your unique needs.
- Emotion Analytics: Analyzing interaction patterns to provide effective support.
- Legal Bases for Processing:
- Consent: For sending marketing emails and sharing data with third parties.
- Contractual Necessities: For providing purchased services.
- Legal Obligations: For compliance with applicable laws.
5. Obligation to Provide Personal Data
Your cooperation in providing accurate and complete personal data is essential. Here’s why:
· Legal Mandate: Certain personal data is required by law or regulatory authorities. Neglecting to provide this information may hinder our ability to comply with legal obligations.
· Contractual Agreements: If you’ve entered into agreements with us (such as therapy appointments), providing necessary personal data ensures smooth execution. Failure to furnish required details may result in appointment cancellations or service disruptions.
Rest assured that any such cancellations will be promptly communicated to you. We value your privacy and appreciate your understanding of the importance of accurate data.
6. Withdrawal of Consent
You may withdraw your consent to our processing of your data at any time. However, withdrawing consent may limit your ability to use certain features of our services.
7. Age Restrictions and Parental/Guardian Consent for Use of the Platform
The use of the Platform is strictly limited to individuals who are 18 years of age or older. It is the responsibility of parents or guardians to prevent access to the Platform by minors. Mentra expressly prohibits the collection of Personal Data from individuals under the age of 1Minors are expressly forbidden from using the Platform, and they must not submit any personal information to us.
By accessing, utilizing, or providing information to or through the Platform, you affirm that you are at least 18 years of age. In the event that Mentra becomes aware of the collection or receipt of Personal Data from an individual under 18, such information will be utilized solely to directly inform the minor (or his/her parent or legal guardian) that the minor is prohibited from using the Platform, after which the information will be promptly deleted. Should you have reason to believe that we possess any information from or about a minor under 18 without appropriate parental or guardian consent, we urge you to contact us immediately at info@Mentra.ae.
8. Utilization of Aggregated Data
We use aggregated data (grouped data that does not identify any individual) for various purposes, such as improving our services or creating marketing strategies. This data is
created from personal data but is processed in a way that ensures individual users cannot be identified.
9. Change of Purpose
Our use of your Personal Data is strictly limited to the objectives for which it was initially gathered, except in instances where we deem it necessary to apply it for a different, yet compatible, purpose. Should you require clarification on how the processing for a new purpose remains in alignment with the original intent, we encourage you to reach out to us at info@yourmentra.com. In the event that your Personal Data is required for a purpose unrelated to its original collection, we shall inform you accordingly and provide a detailed explanation of the legal justification that permits such use. It is important to note that we may process your Personal Data without your prior consent or awareness, in line with the aforementioned guidelines, should it be necessitated or sanctioned by law.
10. Location Information
You have the discretion to permit or deny the Platform’s collection and utilization of real-time location data from your device via its privacy settings. Opting to disable location services may result in certain sections of the Platform becoming unavailable or not operating as intended.
11. Links to Third-Party Sites
Occasionally, the Platform may feature links to the websites of our partner networks, advertisers, and affiliates. We advise that upon following a link to any such external sites, you acknowledge they are governed by their own privacy policies. We bear no responsibility or liability for the content or practices of these external privacy policies. It is recommended that you review such policies thoroughly prior to submitting any Personal Data to these websites.
12. Where We Store Your Personal Data
Your data is primarily stored in secure servers within the UAE. For international users, data may be transferred to countries with adequate data protection standards. We adhere to stringent security measures and GDPR compliance for transfers outside the UAE, ensuring your data is protected irrespective of location.
13. Disclosures of Your Personal Data
Your data may be shared with our employees and third-party service providers who assist in delivering our services. These entities are contractually bound to protect your data and may include:
- Service Providers: Those who support our IT, payment processing, and other systems.
- Professional Advisers: Legal, banking, and consulting experts who assist in running our service.
- Regulatory Authorities: When we are required to report processing activities or comply with legal requests.
14. Transfer of Personal Data Outside of the UAE
Your personal data may be stored and processed in any country where we have facilities or service providers. We take all necessary measures to ensure that the data is handled securely and in accordance with this Privacy Policy, irrespective of where it is processed.
15. Data Security
Our Platform is designed with a highly secure and encrypted backend system to ensure utmost functionality, privacy, and security for our users. However, it’s important to recognize that the transmission of data over the internet inherently carries some level of risk and cannot be guaranteed to be completely secure. While we are committed to safeguarding your Personal Data using robust protection measures, we cannot absolutely ensure or warrant the security of any information you transmit to the Platform. Consequently, any data transmission you undertake is at your own discretion and risk. It should be noted that the primary risk to user privacy could stem from unauthorized access to the user’s personal email account, which is beyond the Platform’s control and unrelated to our security protocols.
16. Passwords and Confidentiality
You are responsible for maintaining the confidentiality of your password and username assigned for our Platform’s secure sections. It’s crucial to protect against unauthorized access to your password and devices. You must keep your password private and log out after each session, especially on shared devices. We cannot verify the identities of individuals using the Platform and are not liable for unauthorized use of your credentials. Immediately notify us of any unauthorized use of your password or security breach. We reserve the right to disable any user identification or password if you breach any terms. Contact us promptly to deactivate your account if necessary.
17. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected:
- Account Information: Kept for six years after account deactivation.
- Transaction Data: Retained for seven years to comply with tax and accounting laws.
18. Cookies
Please refer to the cookie policy for more information on this section.
19. Promotional Offers from Us
You may receive promotional materials if you have opted in to receive such communications. You can opt out at any time by:
- Clicking the ‘unsubscribe’ link in any email
- Adjusting your user preferences in your account settings
20. Marketing and Opt-Out
You have full control over whether you receive marketing communications. To opt out:
- Use the unsubscribe link in any marketing email.
- Contact us directly to remove your contact information from our marketing lists.
21. Third-Party Marketing
We only share your data with third parties for marketing purposes with your explicit consent. Such sharing is governed by our agreements with those parties, ensuring they provide a similar level of data protection as we do.
22. Your Legal Rights
Under data protection laws, you have rights including:
- Access: You can ask for a copy of the personal data we hold about you.
- Correction: You have the right to have inaccurate data corrected.
- Deletion: You can request us to delete your personal data, under certain conditions.
- Example: If you wish to access your data, you can log into your account or contact our support.
23. Changes to This Privacy Policy
We notify users of significant changes to our privacy policy through email and on our platform. It’s important to review these updates as continuing to use our services signifies acceptance of the new terms.